Do you have experience from the installation industry and 3+ years working with software onboarding, customer success, or professional services? Join us in helping installation companies streamline their digital purchasing processes.

At Aceve, we are dedicated to empowering the builders of society and transforming the construction and skilled trades industry—one of the least digitalized sectors in Europe. As a dynamic SaaS powerhouse, we unite leading products into a single pioneering platform focused on making a difference.

With over 900 passionate employees and more than €100 million in revenue, we blend tradition and innovation to reshape the future of our industry. Our cloud-based, AI-driven software solutions deliver actionable insights and drive critical improvements for construction companies and skilled tradespeople alike, enhancing project management, installations, maintenance, and services.

We’re on an ambitious growth journey, committed to accelerating digital transformation in our field. With Aceve’s tools, our customers can significantly boost their performance, productivity, and profitability, ensuring they have the best resources to thrive in a rapidly changing landscape.

About the role
KlarPris is the leading digital procurement platform for tradespeople and installers. We’re now looking for a structured and customer-focused Customer Success Manager who’s passionate about helping clients succeed through onboarding, consulting, and ongoing collaboration. You’ll be responsible for ensuring our clients get the most out of KlarPris and help them get off to the right start, configuring workflows, and providing training that benefits both their daily operations and their business as a whole.

About KlarPris
KlarPris gives electricians, plumbers, and installers instant access to product data, price comparison, and digital ordering from their preferred wholesalers directly from one platform. We simplify the materials procurement process and increase efficiency across hundreds of trade businesses in Denmark. KlarPris is part of Aceve Denmark, a tech-driven product company developing smart digital tools for the construction and installation sector. With over 900 employees, more than €100 million in revenue and extensive experience in the field, we combine tradition and tech to provide a pioneering platform that helps our customers to achieve more.

Your key responsibilities:

• Onboard new clients and guide them through their implementation journey

• Configure KlarPris according to each customer's needs, suppliers, and workflows

• Share best practices and industry tips to help users get the most out of the platform

• Conduct online training sessions, workshops, and ongoing check-ins

• Act as the customer’s main point of contact before, during, and after setup

• Document customer feedback and share insights with our Product team

We’re looking for someone who:

• Has 3+ years of experience in Professional Services, Customer Success, software implementation or onboarding. Preferably in a SaaS or digital environment

• Has a background in, or strong familiarity with, the installation industry (e.g., electrical, plumbing, or HVAC sector)

• Communicates confidently with both hands-on professionals and system administrators

• Is structured, proactive, and thrives on creating order and delivering value

• Speaks and writes fluent Danish and comfortable communicating in English

• Bonus points if you’ve worked with KlarPris, ERP or procurement systems, or project estimation tools but this is not required.

What we offer:

At our Aceve office in Copenhagen, you'll find a vibrant workspace of about 60 employees who actually love being here. Why? We kick off the week with a full breakfast every Monday and every other Wednesday, and keep everyone energized with an endless supply of snacks, soda, and our famously overworked coffee machine—always loaded with premium beans.

At Aceve, you'll make a true impact on our journey to become the leading SaaS powerhouse within building technology,  in Euorope. 

But what truly sets us apart is our culture. We’re a highly social office with frequent events and gatherings that bring everyone together and make Aceve a genuinely fun and engaging place to work.

Not ticking every box? No worries! We value potential and drive, so apply anyway or connect with us-you might be just what we're looking for in our growing organisation! Join Aceve and take your expertise to the next level, together we are redefining what’s possible in craft and construction solutions!

Aceve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.